dawn@goprintnuneaton.co.uk024 7634 9298
Go Print - Nuneaton T-Shirt PrintingGo Print - Nuneaton Branded Workwear

FAQ

Frequently asked questions

What is your turnaround time?

Standard turnaround time is 7/10 days from confirmation of sales order.

If you have a tighter deadline

We often work to tighter deadlines, depending on our workload at the time and the complexity of your requirements, we can give accurate estimates. Do not hesitate to give us a call free on 02476 349298 to be advised of our current lead times.

What do I need to provide, to receive a quote?

If you’d like a quote from us, the quickest way is to use our quote form. Generally we will respond within 24 hours.

If you’d prefer to send an email to dawn@goprintnuneaton.co.uk, please make sure to attach your artwork and specify the garment type/colours that you require. If you need advise, you can call us on 02476 349298. Please note, we cannot provide quotes over the phone.

Do you charge for digitisation of embroidery designs?

We make a one-off charge of £15.00 excluding VAT to turn your design into an embroidery pattern for your first order. Repeat orders of the same design would not incur this charge.

For stock designs such as standard scout and guide logos this charge would not be applied. We may also be able to digitise small, simple designs free of charge for orders over 10 garments. If you are unsure whether you would need to pay for digitisation, just email your design and details of your order requirements to dawn@goprintnuneaton.co.uk.

What file types will my artwork need to be in?

.ai – Adobe Illustrator CC – Vector File
.eps – Encapsulated Post Script CC – Vector File
.psd – Photoshop 300dpi to size with colours separated on layers

OR a high-resolution .JPG depending on the design.

For a full no obligation quotation, dawn@goprintnuneaton.co.uk. Please supply your design(s) and full details of your requirements, including garment type, garment colour and garment quantity.

Can I combine embroidery with vinyl printing on the same garments?

Yes, it is usual to have a small logo embroidered to the front of garments and a larger design or text vinyl print to the back. The price for this would depend on the size and complexity of the design, as each is cut and pressed individually.

Will you print on my customer supplied garments?

Yes, but...

You can supply your own garments for us to decorate, but if there is a mishap, misprint or any decoration problem we don’t cover the cost of the item and you may still be charged for the print or decoration.

Please fill out and sign our Customer Supplied Garment Form we cannot proceed on any supplied items until the form has been signed and send back to us. It does normally work out cheaper to order from us direct.

Do you offer a design service?

Yes, We can offer a basic design service for bespoke items.

Do you have a size guide?

On each product in the store, there will be a link to the garment it has been printed on. There you will find a size guide.

What are the costs for delivery?

Cost will depend on your needs, as prices will depend on volume / weight / distance of travel and urgency of delivery.

When do you expect payment?

We take payments in advance of printing your order. Prompt payment will ensure the fastest possible lead times.

How do I make payment?

Your invoice will be sent with an online payment link for you to complete payment. There are 3 options:

1. Internet bank transfer (BACS) - account details will be on invoice

2. Cash - This will need to be paid in advance of production.

3. Credit/Debit Card Payment via link.

How do I care for / wash my garments?

We generally recommend these guidelines for garment care:

• Wash on low heat 30 degree, cool wash.
• Wash garment turned inside out.
• Avoid washing t-shirts with items that have zips.
• Avoid drying in long periods of direct sunlight.
• Do not add bleach to the wash.
• Hang dry.

The instructions above should help the garments last longer and avoid damage.

What happens if I have a complaint or want a refund?

If your items have been ordered but not printed there will be a restocking fee. Once production has started we do not accept cancellations.

Can I cancel my order?

In the event you’re unhappy with what you have received, you should inform Go Print immediately and in writing via email within 3 days of receipt of the goods. Please describe the fault with your order – photos can be extremely helpful. On agreement with Go Print, you should return the order or faulty items to us at our address. If a fault is already clear, we may offer to collect the parcel.

If we are responsible for a fault, we will offer to either refund or reprint your items. This does not affect your statutory rights as a consumer. Customised goods cannot be returned or exchanged due to incorrect fitting, or if goods have been worn or washed.

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